FAQ - Premia Natural Astaxanthin

I need to change my order or change my address. How can I do that?

Unfortunately our orders process very quickly once submitted, so we are unable to make any changes. Please contact our customer service at cs@premia.com.my. We’re happy to assist you in any way that we can.

I’m having trouble placing my order. What’s wrong?

We apologise for any difficulty you may have had while placing your order. Please contact us so we may assist you. Please contact our customer service at cs@premia.com.my.

My order arrived damaged. Please help.

We’re sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip to cs@premia.com.my so we can assist in replacing your item.

How do I return product?

Please refer to our Return and Exchange Policy.

How do I find out the status of my order?

We will provide you the tracking number once you have successfully competed your order and delivery are processed.

My package was lost.

Please refer to your tracking number prior to contact cs@premia.com.my

I’ve entered an invalid email address, what do I do?

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please contact our customer service at cs@premia.com.my.

What is your International Shipping policy?
We currently ship to locations worldwide, except for the following countries:
1.Israel
2.Democratic People’s Republic of
3.Korea, (North Korea)

I live internationally. Will I have to pay duties?

Please refer to our International Shipping Policy

Why was I charged GST?

GST at the prevailing rate of 6% is compulsory in Malaysia.

What payment options do you accept?

Premia.com.my accepts Paypal, American Express, MasterCard and Visa as well as Malaysia’s internet banking.

Do you offer Voucher or Voucher Code?

Please refer to our Voucher Terms and Conditions.

Can I gift wrap my order?

We do not offer gift wrapping at this time, but we hope to in the near future.

How do I find out when a product I want is back in stock?

Our online inventory system is constantly being updated. Should you require bulking purchase, please contact cs@premia.com.my.

How to know latest promotions?

Please subscribe to our email list and we will constantly updates you on the latest campaign and promotions.